Privacy Policy

This Privacy Policy describes how Select Estate Sales (“we,” “us” and “our”) collects, uses and shares personal information through selectestatesales.com and its website forms. It also explains choices you can make about that information. It covers our website and related inquiry communications; separate auction platforms, payment services and other websites have their own privacy notices.

For a privacy question or request, use our contact form, choose “General consultation,” and write “Privacy Request” at the beginning of your message. You do not need to request marketing emails or create an account.

1. Information We Collect

Information you provide

Our inquiry form asks for your name, email address and the type of help you want. You may also provide a phone number, preferred reply method, an overview of household contents, desired timing, a deadline, your organization or professional role, and a message. Property state and city or town are collected as described below. We collect the email-update preference you select and information you later provide when communicating with us.

If you refer another person or act for an estate, provide only information you are authorized to share and that is needed for the inquiry. Please do not submit Social Security numbers, account or payment-card numbers, passwords, identification documents, medical details, wills or other sensitive estate records through this form. The website inquiry form does not accept file uploads or payments.

Request and communication records

We keep records associated with your request, such as its receipt number, submission time, topic, processing status and follow-up communications. For email updates, we record requests, confirmations, unsubscribe choices and related timestamps so we can manage and respect your preferences. Our email providers may process delivery, bounce and engagement information, such as email opens or link clicks, depending on their settings.

Technical and security information

When you visit, our hosting and security providers may process your IP address, browser and device information, requested pages, request times, security signals and error information. We use request identifiers and checks derived from submissions to reduce duplicate requests and misuse. These protections are separate from marketing subscriptions.

For service-specific inquiries, the form requires the property’s state and city or town so staff can assess local partner availability. We currently accept these inquiries for Virginia. General questions and privacy requests can be sent without a property location. Sale-update requests do not include property state or city. The initial form does not request a full street address. Service follow-up and a possible partner introduction are separate from the optional email-update choice.

2. How We Use Information

• Respond to questions and discuss the services you request.
• Review service inquiries by property state, city or town, needs and timing, and assess available local partner options.
• Maintain inquiry records and understand the status of a request.
• Send requested confirmation messages and administer optional sale and auction email updates.
• Operate and troubleshoot the website, prevent spam and fraud, and protect its users and records.
• Handle privacy requests, preserve communication preferences, resolve disputes and meet applicable legal obligations.

Submitting an inquiry does not automatically subscribe you to promotional emails. Website information is not used to make automated decisions about eligibility for employment, housing, credit or similarly significant matters.

3. Who Receives Information

Our team reviews and responds to inquiries. We may share your inquiry details and contact information with an authorized independent Select Estate Partners business for service follow-up. That local business discusses and agrees its services, fees and responsibilities directly with you. We also use providers that help operate the website and communications:

• Hosting, storage and security providers. Sites and Cloudflare provide website infrastructure, storage and security services. Submitted inquiries are stored in a private application database.
• Brevo. We use Brevo to organize inquiries by topic and manage email communications. This can include your email address and service-list membership, as well as the details of your inquiry when Brevo delivers a notification to our team. Brevo also processes requested confirmation and subscription messages.
• Business email providers. Providers that deliver or host our business email process messages and the inquiry information they contain.

We may disclose information where reasonably necessary to comply with applicable law or valid legal process, protect people or our rights, investigate misuse, or resolve a dispute. If the business undergoes a merger, sale or reorganization, relevant records may be transferred as part of that transaction, subject to applicable law and appropriate notice.

Optional measurement providers. If you permit Analytics, Google Analytics 4 receives page-visit and received-service-inquiry events, browser identifiers and technical information such as IP address, browser and device details. If you permit Advertising, Meta Pixel receives page-view and received-service-inquiry events, browser identifiers, page and referral information and technical details. Meta may associate activity with its users and use it to measure and support relevant advertising. Read Google’s Privacy Policy and Meta’s Privacy Policy.

Microsoft Clarity. With a new Accept choice, we use Clarity on eligible public pages to create heatmaps and masked interaction recordings that help improve navigation and content. It processes clicks, scrolling, page and referral URLs, browser information and pseudonymous identifiers. Form and private system pages are excluded from recording, and page text is masked. We do not supply contact details, inquiry contents or receipt references as Clarity identifiers. Microsoft processes this information under its Microsoft Privacy Statement. Our integration keeps Microsoft advertising storage denied.

Our measurement code does not send the name, email address, phone number, message, inquiry receipt reference or other form contents to Google or Meta. A received service inquiry can produce a measurement event only with the relevant tracking permission. A request for sale emails is not measured as a completed subscription. A Select Estate Sales inquiry or email-update request does not automatically enroll you in Select Estate Partners marketing.

4. Cookies, Browser Storage and Spam Protection

Essential hosting, security and browser storage help deliver and protect the website and process inquiries. Optional Google Analytics, Microsoft Clarity and Meta Pixel scripts stay blocked without current permission. Accept permits the disclosed measurement, subject to our Global Privacy Control restrictions. Decline leaves optional tracking off. You can change your choice through Privacy Preferences in the footer. The updated notice requires a fresh Accept choice; earlier notice versions do not enable the new session-recording purpose. Google Analytics advertising signals and personalization are disabled in this implementation; Google’s analytics permission does not grant Google advertising permission.

With permission, Google can use first-party cookies such as _ga and a measurement-specific _ga_ cookie. Our Google cookie configuration has a 180-day lifetime without renewal on every visit. Meta can use cookies such as _fbp and _fbc for browser and advertising-click information. Provider cookie lifetimes can differ from the 180-day period for our saved preference. Browser controls can restrict storage, although doing so may affect forms or security checks.

After permission, Clarity can use first-party cookies such as _clck and _clsk to recognize a browser and connect page views into a session. Microsoft may also process cookie identifiers on its own domains, subject to browser controls and its privacy statement. Microsoft advertising storage remains denied in our Clarity integration.

For Clarity safety checks, session storage may also remember which public pages are paused for recording in the current tab. This guard stores public page paths only, without visitor identifiers, form contents or URL query data.

During your current tab session, the form stores random request identifiers and one-way fingerprints of requests in session storage. This helps recognize retries and avoid duplicate submissions. The form code does not save the text of your inquiry or your contact details in that storage. You can clear browser site data to remove these identifiers; doing so may prevent the form from recognizing an earlier attempt.

We use Cloudflare Turnstile to help distinguish people from automated traffic. Cloudflare processes technical signals such as IP address, browser information and the site being visited to protect the service and improve bot detection. Our verification request includes the security token and, when available, the visitor IP address. Read the Cloudflare Turnstile Privacy Addendum for its practices.

A Global Privacy Control signal keeps Meta Advertising and Clarity recordings off, including if you select Accept. Google Analytics can run with a current Accept choice. You can choose Decline in Privacy Preferences in the footer to keep optional tracking off or withdraw earlier permission. Withdrawal stops subsequent measurement through our integration and attempts to remove its accessible first-party Google Analytics, Meta and Clarity cookies. When Clarity has started, withdrawal also reloads the page to prevent recording from continuing. Information captured before withdrawal may finish sending. It does not recall information already received by a provider or clear cookies on a provider’s own domain. The website does not change its essential operation in response to a browser “Do Not Track” setting. Privacy requests can be made through our contact form.

Our privacy pop-up stores the category choices, notice version and time of your choice in local browser storage for up to 180 days, without form contents. Earlier notice versions do not authorize measurement under the updated notice; a fresh Accept choice is required. The saved record may remain after it expires until replaced or cleared, but expired permission does not enable measurement. You can reopen Privacy Preferences in the footer at any time. If preference storage is unavailable, your choice applies to the current page and the notice can reappear on another page.

To avoid counting a received inquiry repeatedly, our measurement code can retain the receipt reference and whether each provider’s event has been queued in this tab’s session storage. These receipt references are not sent to measurement providers. Google page information omits URL query strings and fragments; reviewed campaign parameters can be measured separately. Meta and Clarity tracking are suppressed when a page URL contains unrecognized query data or a non-approved fragment, to reduce accidental disclosure. Clarity also checks public page, referral and linked URLs and excludes form pages. These settings do not subscribe you to emails or authorize unrelated data uses.

5. Email Choices

The optional email-updates checkbox is unchecked by default. A request for Select Estate Sales event and auction updates requires a separate email confirmation before activation. An existing unsubscribe or suppression preference is not overridden by an ordinary service inquiry.

You can stop promotional updates using the unsubscribe option in those messages. If a link has expired or you need help, use our contact form and describe the email preference you want changed. You may also reply to an existing message from our team. Service-related replies and information needed to handle your request are separate from promotional updates.

Unsubscribing does not automatically erase an inquiry or every record of a prior communication. We may retain a limited record of your preference to avoid sending updates you have declined.

6. Retention and Security

Retention depends on the kind of record, whether an inquiry or service relationship is active, follow-up needs, applicable recordkeeping requirements, disputes and the need to preserve consent or unsubscribe choices. There is no single automatic deletion period for all inquiry and communication records. Expiration of a confirmation link does not itself delete the underlying request.

You may ask us to delete information through the process below. A request may require review of records held in our inquiry system, email service and business mailbox. Some records may need to be retained for legal obligations, security, dispute resolution or to honor an opt-out. Copies held in backups or by service providers may be subject to their retention processes.

We use HTTPS, restricted administrative access, server-side validation and spam controls to help protect information. No internet transmission or storage system can be guaranteed completely secure. Keep sensitive records out of the initial form and ask our team about an appropriate way to share them.

7. Privacy Requests and Your Rights

Depending on your residence and which laws apply, you may have rights to know about and access personal information, correct inaccuracies, request deletion, obtain a portable copy, withdraw consent, or opt out of certain processing. Rights can be subject to legal exceptions. We will not unlawfully discriminate against you for exercising an applicable privacy right.

Use our contact form with “Privacy Request” in the message. Describe the request and use the email address associated with your earlier inquiry when possible. Provide only what is necessary to locate the relevant information. We may ask for additional information to verify your identity or an authorized representative’s authority before disclosing or changing records. Do not send identity documents unless we have arranged an appropriate method.

We will respond within the period required by applicable law and explain any applicable extension or reason we cannot fulfill a request. Where a right to appeal applies, submit “Privacy Appeal” through the same form and describe the decision you want reviewed. We will explain the outcome and any applicable way to contact a regulator. If the form is temporarily unavailable, try again later or reply to an existing communication from our team.

8. Children’s Information

This website and its services are intended for adults, not children under 13. We do not knowingly request personal information from children under 13. If you believe a child has submitted information, contact us through the privacy-request process so we can review it and take appropriate action.

9. Other Websites and Processing Locations

Links to auction platforms, professional resources, Select Estate Partners and other websites take you to services with their own terms and privacy practices. This policy does not control those services. Illustrative lifestyle images on this website do not depict actual customers, client properties or sale inventory.

Our business is based in the United States. Hosting, security and communications providers may process information in the United States and other countries where they operate. Privacy laws may differ between locations. Contact us if you have questions about how information associated with your inquiry is handled.

10. Changes and Contact

We may update this policy as the website, services or applicable requirements change. The date above identifies the latest update. When required, we will provide additional notice or obtain consent before materially changing how previously collected information is used.

For questions about this policy, your information or a privacy concern, contact Select Estate Sales and begin your message with “Privacy Request.”